Terms & Conditions

Quotation Validity: All digital and formal GST quotations are valid for 15 calendar days from the date of issue, subject to raw material availability and production schedule slots.

Pre-PO Item Modifications & Replacements: Clients are encouraged to review digital samples, 3D mockups, and product specifications carefully. If any item within the proposed bundle or quotation needs to be replaced, upgraded, or omitted, our sales team will revise the quotation without penalty prior to formal PO issuance.

Standard Payment Structure: Standard B2B orders require a 50% advance deposit upon Purchase Order confirmation to schedule machine time and block inventory, with the remaining 50% balance payable prior to factory dispatch.

Inventory & Production Lock: Because custom orders involve specialized composite compounding, bespoke Kraft packaging fabrication, and computerized optical fiber laser engraving, orders become non-cancellable and non-modifiable once payment is credited or factory inventory is blocked.

Replacement Guarantee: We pack all tableware and gift hampers in heavy-duty FSC-certified corrugated master cartons with custom honeycomb cushioning. In the rare event that any item is damaged during transit or exhibits a manufacturing flaw, Green Fibre will replace the damaged item(s) promptly at zero additional cost.

Claim Procedure: The client must notify our B2B desk within 48 hours of shipment delivery by emailing clear photos/videos of the damaged units along with the consignment bill to support.greenfibre@gmail.com. Replacement dispatches are prioritized within 2–4 business days.